FAQs - Shipping

How are items sized?

Chiffon Tutu-bloomers are available in two sizes: Newborn-6 Months and 6 Months-24 Months. Ruffles are on the front and back of the bloomers.  If you are between bloomer sizes we recommend sizing up.

Chiffon bloomers are available in two sizes: Newborn-3 Months and 3 Months-24 Months.  Ruffles are on just the butt of the bloomers. If you are between bloomer sizes we recommend sizing up. 

Please check the product listing descriptions as well for more sizing details.
Other sizing questions?  Please contact us at hello@coutureflower.com

 


When will my order ship? 

We ship in 1-3 business days.  Average transit times are the following:
3-5 days for US Customers
2-4 weeks for International
Times vary based on holidays and busy seasons.  These are not guaranteed transit times.


All domestic orders will ship either USPS First Class Mail, Priority Mail or Express Mail.  
First Class Mail shipping averages 3-5 days
Priority Mail shipping averages 1-3 days - comes with $50 postal insurance
Express Mail shipping averages 1-2 days - comes with insurance

These shipping day averages are not a guarantee.  WE ARE NOT RESPONSIBLE FOR LONGER TRANSIT TIMES DUE TO USPS ERRORS.  Transit times vary city to city and can vary due to holiday volume or natural disasters.  WE HAVE NO CONTROL OVER TRANSIT ONCE IT LEAVES OUR FACILITY AND ARE NOT RESPONSIBLE FOR LOST OR DELAYED PACKAGES.

You will receive a tracking number in a separate email once your order has shipped.

INTERNATIONAL SHIPPING:
We ship internationally by USPS FIRST CLASS MAIL.  This is the most affordable method of delivery, however it DOES NOT come with tracking or insurance.  YOU are responsible for TAXES & DUTIES in your country.  You may add tracking by upgrading your shipping to priority or express.  WE HAVE NO CONTROL OVER TRANSIT TIMES, CUSTOMS OR DUTIES.  WE CANNOT CHANGE OUR DUTY FORMS SO PLEASE DO NOT MESSAGE ASKING.
Transit times vary for international orders depending on your country.  In most cases transit varies from 2-4 weeks.  Again, WE HAVE NO CONTROL OVER TRANSIT ONCE IT LEAVES OUR FACILITY AND ARE NOT RESPONSIBLE FOR LOST OR DELAYED PACKAGES.

Your package will be carefully wrapped and protected for transit however, WE ARE NOT RESPONSIBLE FOR LOST PACKAGES OR LATE/DELAYED USPS TRANSIT TIMES.  We suggest to add insurance to your order if the package is lost or stolen.

RETURNED SHIPMENTS:
We will not refund an order sent to the incorrect address.  You are responsible for entering the correct address at checkout and are therefore responsible for payment of all shipping and processing fees that apply to us to reship your items to the correct address. 

 

Can you include a personal note? 

Yes, at checkout make sure to include a note describing what you would like to say.

 

Can I return my item?

Each piece is one of a kind.  No two creations are exactly the same so please remember there may be slight variations from photos.

We DO NOT accept returns.  Exchanges are accepted and must be made within 5 days of receipt.  All custom made orders are non exchangeable.  Items exchanged must be new, unworn, and undamaged for exchange.  Couture Flower is NOT responsible for exchange shipping costs.

If your item is broken or faulty you have 5 days of receipt to report the damaged item.  We will send a replacement or refund your order.

We will NOT refund your order due to USPS shipping errors or mistakes.  We have NO control over the USPS system, transit or operations therefore can NOT claim responsibility for their mistakes.  You can always add insurance to your order at checkout.

 

How do I exchange an item? 

Please email us at hello@coutureflower.com

Return Shipping Address:

P.O. Box 1308

Roanoke, TX 76262

 

Do you have coupon codes?

Yes, coupon codes vary from time to time, you must use your code at the time of purchase.  We cannot refund or re-credit after the transaction is complete.
If you have any questions please feel free to send us a message or e-mail us directly at hello@coutureflower.com